Privacy Policy
Effective Date: September 9, 2026
Brighthouse Moving Company ("Brighthouse Moving," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a moving estimate, schedule a service, communicate with us, or otherwise interact with Brighthouse Moving.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
First and last name
Phone number
Email address
Moving or service address
Information about your moving needs
Appointment or estimate details
Information submitted through website forms
Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and requests
Provide moving estimates and services
Schedule and manage appointments
Communicate with you regarding requested services
Send service-related notifications and updates
Send SMS or text messages when you have provided appropriate consent
Improve our website, services, and customer experience
Maintain business and customer records
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
3. SMS / Text Messaging
Information We Collect for SMS
When you opt in to receive SMS messages from Brighthouse Moving, we may collect the following information through our opt-in form:
Phone number - required to deliver SMS messages
First and last name - where collected and used for personalized communication
Email address - where provided for account or service communications
Any additional information you voluntarily provide through the opt-in form
This information is collected to deliver the SMS messages you have consented to receive, communicate with you regarding requested services, and maintain a record of your consent.
We retain this information for as long as reasonably necessary to provide our services, maintain consent records, respond to support requests, and comply with applicable legal and record-keeping requirements.
SMS Consent and Use
By voluntarily opting in to receive SMS messages from Brighthouse Moving, you agree to receive text messages related to the services, appointments, inquiries, estimates, updates, and other communications associated with your interaction with Brighthouse Moving.
Message frequency may vary depending on your interactions with us.
Message and data rates may apply.
SMS consent is not a condition of purchasing any goods or services.
No Sharing of SMS Opt-In Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.
These measures may include:
Encryption in transit through TLS/HTTPS
Access controls that limit information to authorized personnel
Use of reputable third-party service providers for CRM, communications, payment processing, hosting, and related business functions
Regular review of access permissions and data handling practices
We may use third-party service providers, including GoHighLevel, Twilio, Stripe, or other providers where applicable, to operate our business and deliver requested services. These providers should only be listed where they are actually used by Brighthouse Moving.
No method of transmission or electronic storage is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
Opt-Out of SMS Messages
You may opt out of receiving SMS messages from us at any time by replying STOP to any message.
After receiving your STOP request, you will receive a confirmation message and will not receive further SMS messages from us unless you subsequently provide consent to receive them again.
For assistance, reply HELP to an SMS message or contact us using the information provided in the Contact Us section below.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, analyze traffic, and improve our services.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
5. How We Share Information
We may share personal information with service providers and other parties when reasonably necessary to operate our business and provide requested services.
These parties may include technology providers, CRM providers, communication providers, payment processors, website hosting providers, analytics providers, and other vendors that provide services on our behalf.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, users, or business.
We do not sell personal information or share SMS opt-in information or consent with third parties for their own marketing or promotional purposes.
6. Third-Party Services
Our website and business operations may use third-party services to provide functionality such as CRM management, appointment scheduling, communications, payment processing, analytics, hosting, and other business services.
These third-party providers may process information on our behalf in accordance with their own privacy policies and applicable contractual or legal requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, managing customer relationships, maintaining consent records, resolving disputes, and complying with legal obligations.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us using the information provided in the Contact Us section below.
9. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this page periodically for the latest information.
11. Contact Us
If you have questions about this Privacy Policy or our SMS program, please contact us:
Brighthouse Moving Company
10206 Clow Creek Rd. Unit G
Plainfield, IL 60585
Phone: (888) 299-7006
Email:Jesus@Brighthouse-Moving.Com
For SMS-related questions or assistance, you may also reply HELP to an SMS message or contact us using the information above.